

Use a thin item, such as a paperclip or earring, to press and hold the reset button located at the bottom of the device.Resetting to the factory defaults is different for the first- and second-generation Echos.įor the first-generation Echo, reset using these steps: If your Alexa device continues to have problems after following the steps above it’s time for a factory reset. How do I Reset my Alexa Back to the Factory Defaults? Tip: Alternatively, you could get a wireless extender to expand your router’s range. Try moving the Echo to a better location, such as right next to your wireless router. Finally, it could be that the Echo is too far from the wireless router (within 30 feet is ideal) or in a part of your house where the signal is not especially strong. Then, move it higher, such as on top of a piece of furniture, to avoid interference. First, get it away from any wireless devices that could interfere with its signal. Is it still not working? Try repositioning your Echo.Login to your router and make sure the Echo has permission to join. Many routers will not allow a new device to join for security purposes. Check to make sure that your router is not blocking the device.Try switching to the other network to see if the Echo will connect. The 5GHz frequency offers a more stable connection, while the 2.4GHz frequency is better for devices located further away. The two frequencies are optimized for different uses. If you are using a dual-band modem, then you may have two Wi-Fi networks set up.

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Just open your Alexa app, update the password, and it should reconnect automatically. If you recently changed your Wi-Fi password, the Echo will be unable to connect.
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Tap Change next to Wi-Fi Network as shown in step 4 above.If those scenarios apply to you or you realize that you need to change your Wi-Fi network, do this: Your Echo may not connect to the internet if the connection is unstable, to slow, or you’ve updated your Wi-Fi password. Scroll down and view the current network.Tap the Settings cog in the upper right corner.Tap on Echo & Alexa at the top of the page.

